For many people, having to make an insurance claim is part of a long stressful experience that they find themselves forced into. Especially if they have to make a health insurance claim.
If someone finds themselves having to make a claim on their health insurance, they’re obviously not in a great situation. They are likely to be ill or injured, or perhaps a family member is. Similarly, if a company’s HR department is dealing with a claim, then they may be upset by the circumstances that their colleague has found themselves in.
Where you can help
By keeping your cool and helping as much as you can during this difficult time, you provide a service that’s above and beyond the one that is expected of you. This will be remembered by clients for many years afterward.
You’re an expert in health insurance, and your clients may very well come to you when facing a difficult claim. It’s important that you help them to the best of your ability. Guiding a distressed family or colleague through a tricky insurance claim or giving them advice over what they can claim can really help someone during an emotional period. Remember, your client at this point is under a lot of other external stress. They will be upset, might be in pain, and may not be thinking straight. It’s important, therefore, that you provide a cool and logical head to help your client.
Prior preparation
Hopefully, your clients will never find themselves in a situation where they have to make a serious claim on their health insurance. However, if they do, it can help if you’ve prepped them for the event in advance. This means that you should double-check that your clients know how to make a claim and what they can claim. This applies to all of your client’s employees as well (if you are working with an HR team).
Having important information readily available to your clients can really help when they’re in a tricky situation. Again, they are already under a lot of stress, so any way you can make their claims process easier is going to be a huge help. Likewise, using an administration platform like CoverageSpace can really prove its worth in a stressful time as well.
Nobody wants to get ill or have to make a health insurance claim. But it’s always worth preparing for the worst. Ensure that your clients understand the ins and outs of their health insurance, and make them aware that they can always come to you for help.