There are thousands of insurance brokers out there. But how many of them are truly great? And what is the difference between a good broker and a great one, anyway? Here are a few ways to tell a great broker apart from others who are so-so.
One difference between a good broker and a great one is availability. A great broker will be ready – in person, on the phone, or via email – to answer a client’s questions about policies, and ultimately make a sale.
The Personal Touch
Great brokers will treat clients like people, not statistics. They recognize that customers are considering insurance to protect the things that are most important to them in life, like their families, homes, and livelihoods.
Knows the Business
Does your insurance broker have to consult with other people before answering questions? Is “I’ll have to check and get back with you” their typical response to your queries? A great insurance broker will know their company’s policy offerings inside and out.
Great insurance brokers embrace the latest technology. They’ll be able to Skype with you to discuss your policy, to help you determine how to deal with your claim. They’ll leverage mobile devices and the cloud to stay in touch with you and deliver great service when it comes to your policy.
Great insurance agents are determined. If there is an issue with a client’s policy coverage, they won’t just give up. They’ll study the problem, and find a way to meet the customer’s needs.
Don’t settle for a good insurance broker; take the time to find a great one. And seek out great insurance services, too, like VerifiaBill. Our new platform, backup system, and dedication to one simple bill means we are organized, accessible, and up-to-date.